• No products in the cart.


“The patient will never care how much you know, until they know how much you care.’’ — Terry Canale, American Academy of Orthopaedic Surgeons, Vice Presidential Address

Module 4 Description

Module 4 expands on techniques explored in previous modules with regards to negotiating the management plan and achieving a mutual plan of action with a difficult patient. Participants learn to use a particular interview style for diffusing patients’ arguments of resistance.

How will Module 4 benefit me?

  • Become familiar with the needs and expectations of elderly patients in medical interviews
  • Consider the relationship between driving, independence and identity for senior patients in Canadian culture
  • Build awareness of physician’s role in the renewal of drivers’ licenses for patients over 75
  • Become familiar with community services to support seniors’ health care, such as homecare, mobile laboratory and handibuses
  • Use supportive and empathetic language
  • Learn to listen to a patient’s life story beyond what is relevant and decipher patient’s underlying concerns in order to demonstrate sincere empathy
  • Enhance your medical interview skills by: recognizing and diffusing resistance arguments, using conflict resolution strategies with non-compliant or resistant patients, listening actively and involving the patient in negotiating a mutual plan of action
  • Develop strategies and techniques to communicate sensitively with patients that are senior citizens

Course Reviews


  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

  • $250.00
  • 2 weeks

Upcoming Sessions


Setup Menus in Admin Panel