Module 4 Description

Module 4 expands on techniques explored in previous modules with regards to negotiating the management plan and achieving a mutual plan of action with a difficult patient. Participants learn to use a particular interview style for diffusing patients’ arguments of resistance.

How will Module 4 benefit me?

• Become familiar with the needs and expectations of elderly patients in medical interviews
• Consider the relationship between driving, independence and identity for senior patients in Canadian culture
• Build awareness of physician’s role in the renewal of drivers’ licenses for patients over 75
• Become familiar with community services to support seniors’ health care, such as homecare, mobile laboratory and handibuses
• Use supportive and empathetic language
• Learn to listen to a patient’s life story beyond what is relevant and decipher patient’s underlying concerns in order to demonstrate sincere empathy
• Enhance your medical interview skills by: recognizing and diffusing resistance arguments, using conflict resolution strategies with non-compliant or resistant patients, listening actively and involving the patient in negotiating a mutual plan of action
• Develop strategies and techniques to communicate sensitively with patients that are senior citizens