“The patient will never care how much you know, until they know how much you care.’’ — Terry Canale, American Academy of Orthopaedic Surgeons, Vice Presidential Address
Module 4 Description
Module 4 expands on techniques explored in previous modules with regards to negotiating the management plan and achieving a mutual plan of action with a difficult patient. Participants learn to use a particular interview style for diffusing patients’ arguments of resistance.
How will Module 4 benefit me?
- Become familiar with the needs and expectations of elderly patients in medical interviews
- Consider the relationship between driving, independence and identity for senior patients in Canadian culture
- Build awareness of physician’s role in the renewal of drivers’ licenses for patients over 75
- Become familiar with community services to support seniors’ health care, such as homecare, mobile laboratory and handibuses
- Use supportive and empathetic language
- Learn to listen to a patient’s life story beyond what is relevant and decipher patient’s underlying concerns in order to demonstrate sincere empathy
- Enhance your medical interview skills by: recognizing and diffusing resistance arguments, using conflict resolution strategies with non-compliant or resistant patients, listening actively and involving the patient in negotiating a mutual plan of action
- Develop strategies and techniques to communicate sensitively with patients that are senior citizens
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